1. What is Covered?
   1. We will guarantee your listed items against damage occurring during the coverage period and rental period. Each item is covered up to its full value, provided it meets the criteria listed in this document. The maximum coverage amount is 20,000 NIS per item.
2. What is Not Covered?
   We will not make payment for:
   1. Damage:
      1. Caused by a mechanical and/or electrical malfunction;
      2. Caused by significant defects, such as damage from corrosion, moths, pests, moisture, or extreme temperatures;
      3. Resulting from previous damage events, such as structural weakness from prior impact; for clarity, 'previous' refers to before the rental in which the damage occurs;
      4. Caused by prior modification, such as expansion, cleaning, repair, renewal, or similar processes; misuse and poor workmanship or use of defective materials;
      5. Caused by wear and tear; for clarity, 'wear and tear' refers to minor damage that occurs during normal and proper use of the item and does not affect its functionality;
      6. That cannot be proven to have occurred during the rental period;
      7. For sensitive, delicate, or fragile items that were not rented with a suitable case or protective cover, such as lens caps, travel cases, etc.;
      8. Caused by failure to perform regular care or maintenance of the item;
      9. For items that are not readily available on the market and/or are classified as 'vintage';
      10. For minor or cosmetic damage that does not affect the functionality of the item, such as small dents or scratches;
      11. Caused by war, terrorism, illness, or natural disasters, such as floods, earthquakes, missile attacks, epidemics, etc.;
      12. For flat tires or punctures of pneumatic (soft) tires on electric scooters.
   2. Income lost due to late returns or work you could not perform due to the temporary absence of a functional item;
   3. Cases of public liability or product liability, for example, if a person or property is harmed or damaged as a result of using your equipment during a rental via the U-rent platform;
   4. Real estate, caravans, transporters, people, human beings, or services; chemicals, liquids, consumables, or anything reasonably classified as a weapon;
   5. Items rented while a claim against them is pending;
   6. Any items handed over to a third party who is not the verified renter.
3. Who is Eligible to File a Claim on This Guarantee?
   You are eligible to file a claim on this guarantee if you meet each of the following criteria:
   1. You are the person who created the U-rent account and rented the relevant item;
   2. You uploaded the correct verification documents when requested;
   3. You have not been convicted or have had charges filed against you for any offenses, including traffic violations, in the past 5 years;
   4. You have never been subject to a ruling by a Small Claims Court, a debt settlement order, a personal debt arrangement, or bankruptcy proceedings;
   5. Your insurance policy has never been canceled, your insurance application has never been rejected, or you have never been subjected to special conditions;
   6. You have not filed more than two insurance claims in the past 5 years;
   7. You did not deliver the item(s) before the transaction was confirmed by the U-rent verification process;
   8. You must deliver the item(s) only to a person verified by U-rent for rental. We cannot guarantee rentals delivered to third parties.
4. How Much Will We Pay?
   1. We will pay for the repair cost, replacement value, or the original value with depreciation, whichever is lower. 'Original value' is determined by the price you paid for it, and you must prove this (e.g., with a purchase receipt). Depreciation will be determined by the claims team.
   2. VAT will not be covered if the replacement value or original value is used to determine the payment, provided you are registered for VAT.
   3. It is at the discretion of the solutions team to decide if something can be reasonably repaired or is considered "irreparable." If this cannot be easily determined, you will be asked to obtain an assessment from a third party with a reputable standing in the field.
   4. The claims team will determine when it is appropriate to start the claims process, which varies by case. Since the renter is responsible for the items they rent under the service terms, compensation should be requested from the renter through the solutions team before the claims team considers starting the claims process.
5. What Are Your Responsibilities?
   1. We will not make payment under this guarantee unless you, as the owner:
      1. Submit a claim against the renter for compensation due to any damage, loss, or theft of your items during the rental period;
      2. In case of theft, report the incident to the police as soon as possible and obtain a reference number/criminal case file;
      3. Include each item you are claiming for in the original declaration used by the renter for renting the items;
      4. Ensure that the 'estimated value' is reasonably accurate. For clarity, 'reasonably' means within 10% of the claimed value;
      5. Provide us with appropriate documentation to support the claim, including but not limited to:
         1. A detailed list of all items that were damaged, lost, or stolen;
         2. Proof of value at the time of purchase of the items;
         3. Serial numbers of the items (especially for electronics);
         4. Photos or videos of the item(s) taken immediately (and no later than 24 hours) before the rental to prove their condition;
         5. In case of damage, photos or videos taken immediately (and no later than 24 hours) after the rental to prove the damage occurred during the rental period;
         6. In case of damage, we may require an assessment by a third party from U-rent. The claim will not be processed until the assessment is completed;
         7. In case of damage, we may require proof of regular maintenance for delicate items or items that are less than 5 years old;
6. Not to publish any information about the claim on social media or the internet before the process is completed. 2. If the items belong to a business or professional, you must hold valid basic insurance. You must first attempt to claim from your existing insurance. If rejected, you will need to provide a written confirmation of the rejection. 3. If the item is covered by the manufacturer's warranty, you must attempt to claim the warranty before filing a claim under this guarantee. If rejected, you will need to provide a written confirmation of the rejection. 4. You must notify us as soon as possible, and no later than 24 hours after the rental ends, of any incident that may result in a claim. 5. You must assist us, as needed, in retrieving the items and collecting the amounts from the renter. 6. All required information must be provided within 3 months from the start of the claims process, including proof of purchase and bank details. After 3 months without the information, the claim will be closed without the possibility of reopening.
7. Fraud
   1. If you, or anyone eligible for coverage under a claim or damage, or anyone acting on behalf of you or such a person, attempts to deceive us by providing false information intentionally or submitting a fraudulent claim under this policy, then:
      1. We are entitled to refuse any payment under the liability, not only for the specific claim but also for any future or ongoing claims;
      2. You will be required to return all payments already made by us for claims submitted or damages occurring after the fraudulent act or false claim or provision of false information;
      3. We are entitled to take legal action against you for the act;
      4. Your use of the platform will be permanently suspended.

Are Renters Covered? Yes! Renters are covered in the case of accidental damage or accidental loss during their rental period. We want you to rent with peace of mind in case of an accident. If you experience accidental loss, we may ask for documentation to verify the incident. We remind renters to take care of the equipment, and there are cases where the renter is responsible. These cases include, but are not limited to, failure to return items or damage to items for reasons that will be detailed below, including: Negligence The renter is always responsible in cases of negligence, which we define as:

• Forgetting
  • Forgetting to return an item.
  • Forgetting where you left an item.
  • Forgetting parts of an item or rental package.
• Lack of Care
  • Leaving items unattended at any time.
  • Leaving items on public transportation or in a park.
  • Leaving items unattended in a vehicle.
  • Leaving items in an unsafe environment, especially under weather or temperature conditions that are not suitable, such as rain, snow, frost, humidity, heat, etc., that the item is not designed for.
  • Using equipment near water bodies that is not designated as waterproof.
• Improper Use The use of equipment should be limited to the intended or reasonable limitations for the item. If you are unsure how to use the equipment properly, it is advisable to consult with the owner. Examples include, but are not limited to:
  • Applying too much or too little weight to an item.
  • Using incorrect parts.
  • Using items in ways they were not designed for, which could cause damage.
• Lack of Skill in Operating the Device The operator does not have the required skills, license, or training to operate the items. If, as a renter, you already have personal insurance, we will ask you to first attempt to claim through your existing insurance before continuing with a claim with URent. If this fails, you will need to provide us with written proof that the insurance company rejected the claim.

What Are the Renters' Responsibilities?

• Take Photos/Videos with Time Stamps of Your Rental Item To prove the condition of the item before the rental, it is recommended to take time-stamped photos of the item at the time of delivery and return. For items with a main function that cannot be proven in photos, a time-stamped video showing the item in proper working condition (e.g., a video of a drone flying) should be taken. These records can be used in the unlikely event of a dispute between the renter and the owner. (Refer to a page explaining how to capture evidence with time stamps).
• Notify the Owner of Any Issues During the Rental, Don’t Wait Until After The owner may assist you during the rental, solve issues, or offer solutions.
• Take Care of the Items You Rent Treat the item as if it were your own. Take reasonable precautions to prevent damage and use protective packaging where possible. If you are using an item you are unfamiliar with, do reasonable research in advance to ensure you know how to use it safely, or ask the owner.
• Return the Item on Time, as Agreed with the Owner If you fail to do so, you may be required to pay daily late fees.